I also host the Support Ops Hangout.

Help Desk software - Customer Support Software. Help Scout makes excellent customer service achievable for companies of all sizes. Now powering over 8,000 customer-centric businesses in 140 countries. Help Scout has helped us keep the personal touch. Just way more robust and better looking. New to Help Scout? .

But underlying all goodbyes is that they reflect not just on the relationship .

When I look in the mirror, I see a unicorn. Feeling my way through the darkness. Guided by a beating heart. But I know where to start. You can read about the entire evening here.

Things are starting to calm down from the launch.

And are they a good fit for us? At Close. io, our sales team gets a fair.

It pays to stay curious. A Routine Puts You in Control. Support Your Product Like a Customer. A Few Words About Transparency.

I was doing a number of security code audits over the last few months, and in that time, a number of interesting and in depth articles crossed my media feeds. This entry was posted in Learning. This entry was posted in Learning. Basic Style Guides in WordPress. This entry was posted in HTML.

Know when to ask for help with the 15 Minute Rule. Does your support team know more about your product than you do? Having high value customer conversations.